Refund Policy

Appointly charges a fixed, non-service ₹15 booking fee to confirm each appointment request. The service price itself is paid directly to the provider at the venue.

When the booking fee is refunded

• The provider rejects your booking request.
• The provider cancels a confirmed appointment and no reschedule is agreed.
• A technical failure charged you without creating a booking.

When the booking fee is not refunded

• You cancel the booking yourself after the provider has confirmed it.
• You do not show up for a confirmed appointment.

How refunds are processed

Eligible refunds are returned to the original payment method via Razorpay, typically within 5–7 business days. To request a refund, email support@appointlyapp.in with your booking details.